Technical Support
It is our goal to help you quickly
resolve any technical issues with our products. Wherever you are,
whatever tasks or problems you have to solve, you will always find
an answer on these pages, or get it from our support team.
Click here for free
upgrade or re-installation of the purchased software.
For faster response, please carefully follow the instructions
below:
- First, try to find answers in the user's guide
and the online help of the products. Please refer to Tutorials
and Troubleshooting chapters as well.
- Next, please visit FAQs pages.
- Make sure you are using the newest version of
the software. To find out the version number of the software
you installed please run the About dialog on the Help menu.
For registered users, updates are
available here. If you are using Evaluation version, please download
the latest build.
- If you failed to find the answer to your
technical issue, submit your issue, along with your basic
computer information, to our technical support staff. Click here
to place your priority support request.
- We do not offer telephone support, however an engineer may
contact you by phone after receiving your technical support
request.
We support our software and we're always available to answer your
questions promptly.
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